ABOUT THE EXPERIENCE
What can I expect from the event?
Machu Picchu: Journey to the Lost City is a free-roam virtual reality experience that lets you walk through a stunning 4D reconstruction of the ancient Incan citadel. Using advanced VR technology, it offers an immersive, multi-user journey into Incan history, architecture, and culture. Move freely , interact with key landmarks, and explore the mysteries of Machu Picchu like never before.
Where is the experience located?
The Florida Mall, 8001 S. Orange Blossom Trail, Orlando, FL 32809. We are located in the Fever Hub (Suite 1132B) on the southeast end of the mall near the entrance to Macy's.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The immersive virtual reality experience lasts about 55 minutes. However, please allow about 1 hour total as you will need to drop off your personal belongings and pick up/return equipment.
Will food and beverage be available on site for purchase?
Unfortunately, there won't be food or beverage for purchase at this event.
Is there parking available?
Yes, there are many large flat parking lots surrounding the mall. The closest parking lot to our site is on the south end of the mall between Macy's and The Florida Hotel, near Ride Share Zone 2.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
In what language is the experience presented?
The immersive expedition is available in two languages: English and Spanish.
What is the minimum age for this experience?
The minimum age authorized in the immersive virtual reality expedition is 10 years old. All children are the sole responsibility of their parent(s) and/or guardian(s). This is for the children's safety.
How many people can take part in the experience in the same group?
A group is made up of 4 visitors, but several groups of 4 people can follow the expedition and travel together.
Do all the members of my group have to be together to begin the experience?
Yes, if you want to do the experience together. If your group may arrive at different times, we suggest you order your tickets separately.
Will there be merchandise for sale?
Yes! There will be merchandise for sale at the shop.
ABOUT TICKETS
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket.
No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.
Do you offer press passes?
If you would like a press pass, please email press@feverup.com.
ABOUT ACCESS TO THE EVENT
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket. If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket.
Can I bring animals? Are service dogs allowed?
Due to the nature of multi-user tracking technology, non-service animals are not allowed in order to avoid collision with other users in virtual reality. Service animals are welcome at our venues. For safety reasons, however, service animals generally cannot be in the VR play area while participants are wearing headsets. During the VR experience, guests lose vision and awareness of their surroundings, which could create a risk of injury to you, your animal, or other guests.
To make sure you can still enjoy the experience, we offer the following accommodation:
Companion Ticket: If you would like your service animal nearby, we can provide a complimentary admission on-site for a companion to join you during your session. The companion will not wear a VR headset but can accompany you and your service animal in the VR arena to supervise and ensure the animal remains safe and close.
Our team is happy to work with you to plan the best option for your visit.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Anything which may disturb the other visitors like flash photography or alcohol are not allowed on the experience. For the safety of all guests, firearms, knives, mace, or any item that could be used to inflict harm (at the discretion of venue management) are prohibited in our venues. Firearms are not allowed despite carry permits or licenses, including for off duty law enforcement.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker at the entrance of the venue.
Is the experience accessible for deaf/visually impaired people?
The visual content of our immersive expedition is not yet subtitled or available with an audible description of visuals, so it is not suited for customers with a hearing/visual impairment. We are doing our best to make all our experiences inclusive and would recommend you take a look at other experiences in your city.
Can a person with a heart condition or epilepsy take part in the virtual reality experience?
No, unfortunately people with a heart condition or epilepsy cannot take part in our immersive virtual reality expedition.
Will there be strobe lights?
This event won't include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, so there won't be any seating available.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for indications.
Can I take photos or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @machupicchuexp / @fever_global. Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is only possible if authorized by a staff member.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.
Is coat check available?
Unfortunately, this venue has no coat check.
Is there an age requirement?
This experience only allows guests above 10 years old.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
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